Specijalist korisničke podrške na njemačkom i engleskom jeziku
RemoteSarajevo, Federation of B&H, Bosnia and Herzegovina or Bosnia and Herzegovina
Sarajevo, Federation of B&H, Bosnia and Herzegovina or Bosnia and HerzegovinaRemoteFull Time
Full Time
Job Summary
Handle customer inquiries via email, ticket, chat, and voice channels in German and English by processing and resolving user requests. Maintain high service quality and customer satisfaction levels while demonstrating strong problem-solving skills in a client-oriented manner. Utilize MS Office and Google tools to efficiently manage tasks within a supportive team environment. This remote position offers a fixed schedule, weekend off, and opportunities for personal and professional growth within an international BPO leader.
Required Qualifications
- Odlične komunikacijske vještine
- Izvrsno znanje njemačkog jezika, pismeno i usmeno
- Odlično znanje engleskog jezika B2 nivo
- Poznavanje MS Officea/Google, poznavanje rada na računaru
- Sposobnost rješavanja problema na učinkovit, brz i ugodan način
- Visoka orijentacija na klijente
- Sposobnosti rješavanja upita
- Sposobnost rada u timu
- Pouzdanost
- Nezavisnost
- Ambicija
- Benefit rada od kuće širom BiH
- Fiksno radno vrijeme
- Vikendi slobodni
Desired Qualifications
- Snalažljivost
- Ljubaznost
- Zadovoljstvo u radu s klijentima
- Pozitivnu, motiviranu ličnost sa visokom radnom etikom
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