Specialty Sales Team Leader

Job Summary

Required Qualifications

• •High school diploma or equivalent
• •Must be at least 18 years of age or older
• •Previous retail experience preferred, but not required
• •Lead and hold others accountable
• •Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• •Work independently and as part of a team
• •Manage workload and prioritize tasks independently
• •Welcoming and helpful attitude toward all guests and other team members
• •Effective communication skills
• •Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• •Access all areas of the building to respond to guest or team member issues
• •Interpret instructions, reports and information
• •Accurately handle cash register operations as needed
• •Climb up and down ladders as needed
• •Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others
• •Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary
• •Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed
• •Ability to remain mobile for the duration of a scheduled shift (shift length may vary)

Desired Qualifications

• •Ability to effectively lead and coach others
• •Guest service fundamentals and experience building a guest-first culture on your team
• •Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• •Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
• •Leading multiple businesses while balancing team member expertise and effectively leading teams in each department
• •Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent
• •Ability to prioritize the guest experience by ensuring the fitting rooms are welcoming, clean and safe if applicable to your assigned areas of responsibility
• •Partner with third party vendors to ensure brand standards and merchandising are being met and areas are full and maintained
• •Support team execution of changes and updates to merchandise sets, and visual presentations for defined categories
• •Create inspiring visual moments by ensuring product is organized, signed correctly and merchandised to support seasonal trends
• •Support your direct leader in leading assigned department area backroom processes, organization, layout and replenishment of the sales floor to ensure product is available for guests
• •Participate in team hiring and onboarding processes
• •Establish clear goals and expectations and hold team members accountable to expectations
• •Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way
• •Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/ investigating injuries timely and accurately
• •Model the execution of physical security processes in order to enhance the instore security culture
• •Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices
• •Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs
• •Address all store emergency and compliance needs
• •Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws