Specialty Pharmacy Technician
$41,600–$52,000 year
On-siteSpringfield, Massachusetts, United States
Job Summary
Process and enter prescriptions accurately, clarifying orders with pharmacists and clinicians when needed. Label, fill, prepare, and coordinate delivery of prescriptions, including medications requiring special storage or handle. Support patients through inbound and outbound communication, medication adherence follow-ups, refill coordination, and medication education. Investigate and resolve insurance-related issues and assist patients with financial assistance programs. Maintain pharmacy inventory, order and receive medications, and assemble necessary medication-related supplies. Manage data, adjudicate test claims, maintain accurate records, and support operational follow-up activities. Identify opportunities for process improvement while maintaining exceptional quality, service, confidentiality, and compliance standards. Collaborate with pharmacists, clinicians, patients, and internal stakeholders to support outstanding patient care.
Required Qualifications
- Active Pharmacy Technician registration in the State of employment
- National CPhT certification (or equivalent)
- High School Diploma or GED
- 1+ years of Pharmacy Technician experience
- Solid computer skills, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms
- Data entry and computer skills (evaluated through an assessment as part of the pre-employment process)
- If additional state-specific certification requirements exist, the selected candidate must obtain them within a mutually agreed-upon timeframe
Desired Qualifications
- 5+ years of Pharmacy Technician experience
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