Specialty Pharmacy Care Coordinator

Complete benefit investigations to verify patient eligibility and obtain appropriate authorizations for specialty medications. Coordinate prior authorization processes, locate copay assistance options, and facilitate enrollment in patient assistance programs to ensure affordability. Triage clinical questions, medication concerns, and insurance denials to pharmacists for intervention while maintaining accurate insurance information to avoid therapy gaps. Utilize the Electronic Health Record to document patient care activities and organize daily outreach tasks for prescription refills and delivery coordination. Monitor clinic intervention outcomes and assist with establishing quality improvement goals. Serves as the primary point of contact for patients and caregivers, ensuring continuity of care through telephonic follow-up and clinic visits.