Specialty Accounts Specialist - Amsterdam
HybridAmsterdam, North Holland, The Netherlands or Amsterdam, New York, United States
Job Summary
Manage end-to-end order fulfilment for European accounts, ensuring accurate processing, timely deliveries, and proactive status communication. Serve as the primary contact for customers and agents, addressing inquiries, resolving issues, and handling complaints within established service levels. Support company-owned markets in Germany by driving reorder activity, managing customer order intake, and collaborating with internal teams and logistics partners like DSV for efficient shipments. Partner with Sales and Brand Managers to identify growth opportunities, monitor inventory levels, and coordinate temporary staff during peak seasons. Work with e-commerce and inventory management systems to maintain product information and resolve technical issues. Fluent in English, German, and Dutch; hybrid schedule requires office presence Monday and Wednesday.
Required Qualifications
- Fluent in English and German, Dutch
- Minimum three years related customer service and/or sales experience/training
- Candidates should have relevant 'right to work' in Netherlands
- Based at our Amsterdam, Netherlands office
- This is hybrid role that requires candidate to work Monday and Wednesday in our office
- Our office hours are 0900hrs - 1730hrs Monday to Friday
- All offers of employment are contingent on satisfactory results of a background check
- Red Wing Shoe Company is a drug-free workplace
Desired Qualifications
- Experience using computer-based business systems such as order management, payment processing, inventory management, CRM, or e-commerce platforms
- Strong computer skills and confidence learning new software applications
- Experience maintaining accurate product information, uploading content, images, and product details to websites or online marketplaces
- Maintain knowledge of sales and distribution processes from order entry through shipment
- Build and manage strong relationships with logistics partners, including DSV
- Provide backup support for U.S.-based customer service teams and future e-commerce customer service operations
- Stay current on company systems, processes, and communication tools
- Adhere to company policies, quality standards, and core values
- Participate in ongoing learning and professional development
- Perform additional duties as assigned
- Experience with ERP systems (Movex preferred)
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