Specialized Wealth Management Network Technical Support Agent

Specialized Wealth Management Network Technical Support Agent to provide user IT support for Wealth Management IT applications, perform MIC platform administration (server start/stop, access groups, backups), carry out basic network activities (password reactivation, new user setup), manage and support computer equipment (desktops, laptops, printers, phones, security systems), generate and follow up on service reports, monitor compliance with service standards, advise on equipment and configuration needs, manage licenses (e.g., PALTrak network, Expert module), and participate in deploying/upgrading desktop systems. Position requires IT expertise for users, training activities for users, and adherence to security standards. French language proficiency is required. The role is offered in a hybrid work arrangement at Desjardins, Lévis, Quebec (Canada).