Spécialiste Support Zoho
$65,000–$85,000 year
RemoteUnited States
United StatesRemoteFull Time$65,000–$85,000 yearSmall
Full TimeSmall
Job Summary
Conduct live Google Meet sessions to diagnose and resolve client issues in real time while directly configuring Zoho tools like CRM and Books to streamline workflows. Challenge unnecessary complexity by proposing durable solutions that add value, then evaluate effort to prioritize actions within block commitments. Document all interventions and identify opportunities for continuous improvement. This role supports Tooly's mission to help SMEs leverage the Zoho ecosystem through concrete impact on daily operations, fostering a human, transparent environment focused on simplification and decision-making.
Required Qualifications
- Tu maîtrises globalement l'écosystème Zoho et comprends les liens entre les différents modules.
- Tu sais identifier rapidement la cause racine d'un problème (données, configuration ou processus).
Desired Qualifications
- Tu as le don de vulgariser des concepts techniques complexes avec aisance et empathie.
- Tu es à l'aise pour prendre des décisions rapides dans un contexte limité en temps.
- Tu es passionné(e) par l'apprentissage continu et tu as à cœur d'aider les autres à grandir.
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