Spécialiste, Soutien au service / Service Support Specialist - Quebec Zone
$60,000–$90,000 year
Hybrid · Quebec, Canada
Job Summary
Service Support Specialist (R4) in Montreal (Hybrid) for Toyota Canada Inc. A full-time role that coordinates service management functions for the Parts & Service department, enabling field staff to focus on dealer operations and sales. Requires bilingual French/English, strong process-improvement capabilities, and experience with BI tools (Cognos, Power BI). Responsibilities include preparing reports, coordinating meetings, supporting TSR initiatives, maintaining SOPs, and ensuring timely information flow across Zone Parts & Service management.
Required Qualifications
- Bilingual French/English is essential
- Experience with Cognos (BI) and reporting systems
- Intermediate to advanced skills in Word, Excel, PowerPoint, and Access
- Excellent verbal and written communication skills
- Excellent interpersonal and relationship-building skills
- Strong initiative and ability to improve work processes for efficiency
- Ability to prepare documents, reports, and meeting materials
- Ability to coordinate meetings and seminars for the department
- Proficiency with Outlook; Infostream; Power BI; Cognos as needed
- Ability to work in a hybrid environment and collaborate with cross-functional teams
Desired Qualifications
- Bilingualism (French/English) required
- Experience with Cognos (Business Intelligence) and reporting
- Intermediate to advanced proficiency with Word, Excel, PowerPoint, and Access
- Proficiency with Power BI
- Experience coordinating meetings, reports and seminars
- Strong verbal and written communication skills
- Excellent interpersonal and relationship-building skills
- Strong initiative and ability to drive process improvements (Kaizen/SOPs)
- Ability to prepare and consolidate reports and documentation
- Familiarity with Outlook and information systems (Infostream)
- Knowledge of kaizen, yokoten, and standardized operating procedures (SOPs) practices
- Experience in a business environment focusing on marketing or related discipline (asset)
- University/College degree or diploma in related discipline (asset)
- Ability to interact with internal and external partners regularly (bilingual)
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