Spécialiste du soutien à la clientèle/ Client Support Specialist
$83,200,000–$104,000,000 year
On-siteMontréal, Quebec, Canada
Job Summary
Serve and delight each client during interactions by navigating account maintenance requests and troubleshooting issues efficiently. Understand client needs through quality conversations to identify opportunities for service promotion and handle escalated requests by engaging with customers and providers for final resolution. Engage in meaningful discussions with merchants to maximize retention while adhering to PandaPay's values and mission. Refer clients to appropriate team members and partners who can support their specific needs. Actively participate in regular coaching sessions and team meetings to maintain high performance standards.
Required Qualifications
- A positive, enthusiastic attitude, with strong people skills
- Proven customer service experience and passion for helping others and sales delivery
- Strong service-oriented mentality with a demonstrated ability to listen compassionately and apply a solution orientated approach
- Experienced communicator and educator, both verbal and written
- The ability to multi-task, with above-average computer skills and digital awareness
- Flexibility to work a variety of 8 hour shifts
- Effective relationship management skills
- Bilingual in English and French is a requirement
- Available to work full-time at the office
Desired Qualifications
- Experience in the payment processing industry is an asset
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