Specialist, Test Center Support
On-site · Noida, Uttar Pradesh, India
Job Summary
Monitor, troubleshoot, and maintain Pearson Professional Assessments Test Centers network, systems, security, and CCTV across the Network Operations Center. Perform Level 1–2 troubleshooting across routers, switches, firewalls, servers, and connectivity issues; support Windows Server environments and AD; manage Windows 11 endpoints; assist with Microsoft Intune device management and Entra ID; participate in 24/7 on-call rotations; contribute to patching cycles and runbooks; provide CCTV system support and incident resolution; collaborate with network, systems, and security teams to improve processes and reliability.
Required Qualifications
- Strong understanding of TCP/IP, DNS, DHCP, BGP, OSPF, and routing/switching fundamentals
- Experience with network monitoring tools (SolarWinds, PRTG, Zabbix, Nagios, Datadog)
- Hands-on experience with Cisco, Juniper, Fortinet, or similar network equipment
- Windows Server administration (2016/2019/2022)
- Active Directory management (users, groups, GPOs, authentication)
- Windows 11 endpoint support
- Microsoft Intune device management
- Microsoft Entra ID (Azure AD) including MFA and conditional access
- Patch management tools (WSUS, SCCM/MECM, Intune patching)
- Knowledge of CCTV systems (analogue and IP cameras, DVR/NVR, VMS)
- Firewall/VPN/load balancers/WAN technologies
- Analytical skills for logs/packet captures
- Excellent communication and documentation
- Certifications such as CCNA, Fortinet, CCNP, Network+, MCSA, AZ-900, MD-102 are advantageous
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