Specialist, Technology Support
HybridNoida, Uttar Pradesh, India
Job Summary
Monitor and manage the upload of exam result data from Pearson VUE's worldwide testing centers, identifying and resolving processing issues while troubleshooting and retransmitting problematic data to clients. Investigate missing exam results, prioritizing actions based on customer urgency and business impact, and provide technical support to internal and external customers regarding results, data transfer, and Pearson VUE applications. Report processing problems to appropriate teams for swift resolution and collaborate across teams to address challenges, escalating as needed. Work flexibly with international colleagues across multiple time zones in a hybrid role based at the Pearson VUE office in India.
Required Qualifications
- 3–5 years' experience in customer service or a related field
- proficiency in Microsoft Office Suite
- Meticulous attention to detail
- commitment to data quality
- Ability to thrive in a virtual, globally distributed team environment
- Quick to learn new systems and adapt to changing priorities
- Excellent problem-solving and analytical skills
- Experience using support tools (e.g., Service Direct)
Desired Qualifications
- Basic SQL skills
- Curious, motivated, and eager to learn—with a positive, can-do attitude
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.