Specialist, Technology Infrastructure
On-siteCary, North Carolina, United States or Brookfield, Wisconsin, United States
Job Summary
Coordinate and support the successful delivery of infrastructure projects, initiatives, and operational activities by tracking milestones, dependencies, risks, and action items. Facilitate communication and collaboration across Infrastructure, Service Desk, Engineering, and business teams while assisting with planning, prioritizing, and monitoring work for internal and client-facing commitments. Prepare documentation, status updates, and meeting materials to communicate progress, timelines, and constraints to stakeholders. Partner with technical teams to align delivery activities with organizational goals and support issue identification, escalation, and resolution efforts. Contribute to process improvement initiatives and ensure compliance with internal controls, operational standards, and regulatory requirements.
Required Qualifications
- Bachelor's degree or equivalent combination of education and relevant work experience
- 2–4 years of experience supporting technology, infrastructure, service delivery, project coordination, or related operational functions
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams
- Experience coordinating activities across multiple stakeholders and business functions
- Strong written and verbal communication skills
Desired Qualifications
- Experience supporting infrastructure, technology operations, service delivery, or project management initiatives
- Working knowledge of infrastructure concepts including networks, servers, cloud platforms, and enterprise technology environments
- PMP, CAPM, Agile, Scrum, or other project management certifications
- Experience creating project plans, status reporting, and executive-level communications
- Demonstrated ability to identify process improvement opportunities and drive efficiencies
- Experience working in environments with regulatory, security, and compliance requirements
- Experience working within technology, fintech, financial services, insurance, or other highly regulated industries
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