Specialist, Technical Support
$87,300–$137,400 year
On-siteRahway, New Jersey, United States
Job Summary
Design, implement, and maintain OT infrastructure for GMP manufacturing and pilot plant environments, including industrial networks, control systems, and cybersecurity controls. Lead project activities from requirements gathering through deployment, while collaborating with scientists and engineers to translate operational needs into technical solutions. Provide incident management, troubleshooting, and root cause analysis for automation and control systems, ensuring compliance with cGMP standards and regulatory requirements. Monitor system health, execute ITIL-based service management processes, and manage SLAs to support uninterrupted manufacturing operations.
Required Qualifications
- 4 years of experience with upstream manufacturing systems, pilot plant automation, process automation, or manufacturing automation platforms such as DeltaV, Eppendorf, AMBR, DCS, PLC, HMI, SCADA, control systems, networking, virtualization, server management, capital projects, and PI Historian data integration
- 4 years of hands-on experience with Rockwell / Allen-Bradley PLCs, HMI configuration, SCADA systems, OT cybersecurity, OT data architecture, MES, industrial networking, or IT/OT integration
- 4 years of knowledge of VMware, virtualized OT environments, DeltaV, PI / PI Historian, MES, SCADA backup and archival, data retention, Windows servers, and regulated computer system support
- 4 years of experience with industrial networking, switches, VLANs, subnets, firewalls, Windows Active Directory, virtual infrastructure, servers, and OT network segmentation
- Experience supporting manufacturing software and hardware, including Ignition, MES, SAP, HMI, PLC, SCADA, DCS, industrial PCs, servers, switches, firewalls, and network equipment
- Strong troubleshooting, root cause analysis, problem-solving, incident management, and operational support skills in plant automation or industrial control systems
- Experience building support models for plant automation, OT infrastructure, and industrial control systems, including ownership, escalation, runbooks, monitoring, and improvement
- Ability to lead multiple IT, OT infrastructure, controls, automation, and system integration projects
- Execute ITIL-based service management processes, including incident, problem, change, and release management
- Monitor system health, performance, availability, and reliability to ensure uninterrupted support of manufacturing operations
- Establish strong partnerships with site leadership and stakeholders to ensure alignment on technology strategy, service expectations, and business objectives
- Ensure Service Level Agreements (SLAs), operational metrics, and vendor governance processes are established, maintained, and effectively managed
- Influence system design, deployment, and lifecycle management to deliver robust, scalable, sustainable, and highly available solutions that support critical manufacturing processes
- Operate, administer, and maintain OT platforms, applications, and supporting technologies across manufacturing and pilot plant environments
- Support asset lifecycle management, including asset inventory, configuration management, system documentation, and compliance reporting
- Lead or support deviation investigations, SDLC ITIL change management activities, and engineering documentation processes while ensuring adherence to regulatory, quality, and compliance standards & best practices
- Primary location is Rahway, NJ
- Will provide support services to other sites like West Point, PA
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