Specialist, Technical Support

Provide first-level technical assistance to end users, resolving hardware, software, and network-related issues promptly. Install, maintain, and troubleshoot devices, including desktops, laptops, printers, scanners, and peripherals. Identify root causes of recurring technical issues, implement preventive measures, and maintain a knowledge base for common problems and solutions. Offer after-hours support for critical incidents or projects as needed. Classify and prioritize support tickets based on urgency and business impact. Route complex issues to specialized teams for resolution and ensure SLAs are met. Contribute technical expertise to IT initiatives, including system upgrades, deployments, and migrations. Assist in the creation and maintenance of technical documentation for system configurations, troubleshooting procedures, and user guides. Manage equipment inventory, coordinate repairs and upgrades, and administer maintenance contracts. Provide training to end-users on new technologies and tools to improve productivity. Occasionally lift and transport equipment up to 50 pounds and provide on-site support as required. Rotating after-hours on-call support is mandatory. Hourly position starting at $30.67.