Specialist, Talent Management
$55,000–$70,000 year
RemoteUnited States
Job Summary
Design, build, and maintain digital learning modules, facilitator materials, and job aids for advisor, employee, and Tour Manager audiences. Translate subject matter expert content into practical learning experiences while administering the LMS, managing course setup, assignments, and learner access across Collette University and ASCEND. Facilitate virtual and in-person training sessions for Client Care onboarding, customer service foundations, and technology adoption initiatives. Generate and distribute recurring completion and progress reports for stakeholders, track advisor account activity, and support compliance learning audits. Partner with business teams to update learning pathways, review instructional quality, and coordinate project deliverables.
Required Qualifications
- Bachelor's degree preferred, or any combination of education and experience may be considered
- Experience developing practical learning content such as digital modules, presentations, facilitator materials, job aids, videos, communications, and supporting resources
- Working knowledge of adult-learning and instructional-design principles, with the ability to organize information into clear, accessible learning experiences
- Experience administering a learning management system such as Litmos, Courseau, or comparable platforms including user enrollments, assignments, courses, learning paths, content uploads, completion tracking, and reporting
- Strong attention to detail and ability to validate learner data, course setup, assignments, reports, and learner-facing information
- Ability to analyze, organize, and communicate learning completion and progress data using reports, spreadsheets, and tracking tools
- Strong written, verbal, presentation, and facilitation skills for virtual and in-person environments
- Ability to partner effectively with subject matter experts and translate business content into learner-friendly resources
- Strong organization and project coordination skills, with the ability to manage multiple priorities, recurring tasks, stakeholders, and deadlines
- Comfort using Microsoft 365 tools and learning technologies; willingness to learn new content-authoring, reporting, AI, and digital adoption tools
- Service-oriented approach, sound judgment, professionalism, adaptability, and commitment to an accurate and consistent learner experience
Desired Qualifications
- Experience supporting compliance learning, onboarding, customer service training, travel-industry learning, or technology adoption preferred
- Experience using AI and emerging technologies in learning, content development, reporting, or process improvement
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