Specialist, Site Experience
$62,000–$87,000 year
On-siteToronto, Ontario, Canada
Job Summary
Conduct end-to-end discovery and delivery of CRO, site experimentation, and personalization initiatives while owning assigned portions of the CRO and Ecommerce Excellence backlogs. Partner with Site Experience Managers to translate strategy into actionable development and testing plans, collaborating with UX and Development teams to validate assumptions through A/B testing and iterative delivery. Identify experience gaps and friction points across the site using qualitative feedback and quantitative data, translating findings into actionable recommendations for continuous improvement. Ensure all delivered solutions adhere to accessibility requirements, UX best practices, and brand standards while actively participating in agile ceremonies to support experimentation-driven decision-making.
Required Qualifications
- 3–5 years' experience in eCommerce
- Strong understanding of product data structure, categorization, and digital asset management
- Excellent attention to detail and ability to spot inconsistencies in product information, naming, or presentation
- Collaborative, proactive, and comfortable working across technical, creative, and commercial teams
- Strong communication and problem-solving skills, with a structured, solution-oriented mindset
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