Specialist, Operations
On-siteWashington, District of Columbia, United States or Washington, United States
Job Summary
Greet and orient all guests, facilitating facility orientations with emotional presence and warmth while supporting front desk operations and maintaining a clean, organized gym. Process purchases, resolve customer concerns, and ensure safety compliance by verifying waivers, administering first aid, and reporting hazards. Restock retail items, perform regular walkthroughs, and assist with group check-ins, climbing instruction, and event transitions as assigned. Participate in staff meetings and training sessions to uphold our values of inclusivity and quality. This part-time, hourly role requires flexibility for evenings, weekends, and extended standing periods, with free membership and gear discounts included.
Required Qualifications
- Ability to follow procedures and work both independently and as part of a team
- This role may require a flexible schedule, including availability during evenings, weekends, or outside standard business hours depending on programming and business needs
- This role may require individuals to stand for extended periods - up to 6 hours at a time
Desired Qualifications
- Previous customer service or cashiering experience preferred
- Excitement about working in a climbing, fitness, and community environment
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