Specialist On Field Operations

Delivers an outstanding athlete experience by proactively engaging shoppers to understand their needs, providing clear product information, and driving sales through recommendations. Assists with onboarding and training of new and existing team members, serving as a go-to expert in designated process categories to ensure smooth execution. Upholds company merchandising and presentation standards by following floor set plans, signage requirements, and inventory replenishment protocols while maintaining safety and loss prevention procedures. Promotes customer participation in loyalty programs and warranty sales. Performs these duties while adhering to established policies and procedures related to standard operating procedures.