Specialist, Office Services & Facilities
$76,190,400–$85,716,800 year
On-siteNew York City, New York, United States
Job Summary
Coordinate day-to-day facilities operations, respond to employee requests, and ensure timely resolution of workplace and maintenance issues. Manage vendor relationships for cleaning, maintenance, office services, and building support functions; monitor service delivery and follow through on work orders. Conduct routine workplace inspections to identify facility, safety, and employee experience improvements; coordinate corrective actions as needed. Support office moves, workstation setups, furniture installations, space reconfigurations, and workplace improvement projects. Partner with Security, IT, HR, and Building Services to support workplace operations, employee events, and office initiatives. Maintain facilities documentation, inventory records, preventative maintenance schedules, and operational reporting. Recommend improvements that enhance workplace functionality, service levels, and overall employee experience.
Required Qualifications
- High school diploma or equivalent
- 3-5 years of experience in facilities operations, workplace services, office management, property management, hospitality, or a related field
- Experience coordinating vendors, service providers, or building operations
- Working knowledge of commercial office environments and building operations
- Basic understanding of HVAC, electrical, plumbing, and building maintenance systems
- Strong customer service orientation and commitment to delivering a positive employee experience
- Excellent organizational, project coordination, and multitasking skills
- Ability to manage competing priorities and adapt quickly to changing business needs
- Strong verbal and written communication skills
- Proficiency in Microsoft Office and facilities/work order management systems
- Ability to build strong relationships with employees, vendors, and cross-functional partners
- Demonstrated problem-solving skills and sound judgment
Desired Qualifications
- Associate's degree or coursework in Facilities Management, Business Administration, Hospitality, Property Management, or related field
- Experience supporting office moves, workplace projects, or employee-facing services
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