Specialist Off Field Operations

Delivers an outstanding athlete experience by proactively engaging shoppers to understand their needs and providing clear, accurate product information. Anticipates customer requirements and drives sales through personalized recommendations. Assists with onboarding and training new team members as a subject matter expert, focusing on best practices and operational processes. Serves as a go-to expert in designated process categories to ensure smooth execution and high productivity. Upholds merchandising standards by following floor set plans, signage requirements, and inventory replenishment protocols. Promotes participation in company programs such as loyalty enrollment and warranty sales. Adheres to safety, loss prevention, and standard operating procedures. Requires a high school diploma, one to three years of experience, and previous retail or customer-facing experience.