Specialist Off Field Operations

Delivers an outstanding athlete experience by proactively engaging shoppers to understand their needs and providing clear, accurate product information. Anticipates customer requirements to actively drive sales through recommendations and a deep understanding of athlete preferences. Assists with onboarding and training of new and existing team members, focusing on best practices and operational processes. Serves as a go-to expert in designated process categories, ensuring smooth execution and high productivity while maintaining merchandise and presentation standards. Promotes and drives customer participation in company programs such as loyalty enrollment and warranty sales. Adheres to established policies related to safety, loss prevention, and standard operating procedures. Requires a high school diploma, 1-3 years of experience, and previous retail or customer-facing experience.