Specialist, IT Support
On-siteQuezon City, Metro Manila, Philippines
Job Summary
Provide first and second-level technical support to internal users via phone, email, and in-person, troubleshooting hardware, software, and network issues. Install, configure, and maintain computer systems while diagnosing connectivity problems for LAN, WLAN, and VPN. Manage user accounts in Active Directory, perform system maintenance and backups, and document all requests in a ticketing system. Escalate complex issues to senior staff or vendors as needed. Assist in hardware and software deployments and conduct basic end-user training. Adhere to IT policies and security best practices. Bachelor's degree in IT required with 2-3 years of experience.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Minimum of 2-3 years of experience in an IT support role, preferably in a BPO or call center environment
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office applications
- Familiarity with network concepts (TCP/IP, DNS, DHCP) and basic troubleshooting
- Experience with Active Directory user and group management
- Proven ability to troubleshoot hardware issues (desktops, laptops, printers)
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
- Customer-service oriented with a patient and professional demeanor
- Ability to work independently and as part of a team in a fast-paced environment
Desired Qualifications
- Relevant IT certifications (e.g., CompTIA A+, Network+)
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