Specialist - IT Operations
On-site · Pune, Maharashtra, India
Pune, Maharashtra, IndiaOn-siteFull TimeMid LevelBachelors DegreeConsulting ServicesUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Industry
Consulting Services
Job Summary
Specialist - IT Operations responsible for IT service desk/technical support with 1–3 years of experience, leveraging ITIL practices. Candidate should proficiently use ticketing tools (ServiceNow, BMC Remedy, Freshservice) and MS Office, possess strong problem solving and communication skills, and be able to multitask in a 24/7 rotational environment. Location: Pune, Maharashtra, India.
Required Qualifications
- Bachelor’s degree in computer science, Information Technology, or related discipline
- 1–3 years in IT Service Desk or technical support role
- Basic understanding of ITIL framework
- Experience with ticketing tools like ServiceNow, BMC Remedy, or Freshservice, MS Excel, MS Word, MS Power Point
- Ability to multitask, prioritize workload under pressure, and work in a 24/7 rotational environment
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