Specialist, Infrastructure Operations Analyst II (Production Control/Batch Scheduling)
On-sitePittsburgh, Pennsylvania, United States
Job Summary
Collaborate with cross-functional teams to deliver scalable and reliable batch processing solutions while maintaining batch applications and workflows using approved scheduling software. Build automation-driven workflows to improve operational efficiency and ensure seamless integration between batch systems, databases, APIs, and external applications. Optimize database queries and implement robust error handling, restart mechanisms, and logging to ensure resilience and operational stability. Monitor batch job performance, scheduling, and dependency management to meet processing deadlines and provide production support for troubleshooting and incident resolution.
Required Qualifications
- Strong experience in abend recovery, batch restart procedures, and production support, with the ability to resolve job failures quickly and minimize business impact
- Proficiency in request processing and batch operations, ensuring accurate handling of scheduled workloads and timely completion of critical processing cycles
- Hands-on experience with batch scheduling tools and job dependency management, with a solid understanding of workflow orchestration in enterprise environments
- Ability to manage incident escalation effectively, coordinating with application, infrastructure, and support teams to drive timely resolution of production issues
- Knowledge of incident and problem management processes, including root cause analysis, issue tracking, and implementation of preventive actions
- Experience in metric reporting and operational monitoring, with the ability to analyze batch performance, identify trends, and support service level objectives
- Familiarity with code deployment and release support activities, ensuring smooth implementation of batch changes across development, test, and production environments
- Strong understanding of production control, operational stability, and batch lifecycle management in high-volume processing environments
- Knowledge of batch scheduling software such as Control-M, z/OS, TSO/ISPF, and JCL
Desired Qualifications
- Working knowledge of enterprise support tools, job monitoring dashboards, and service management platforms is preferred
- Familiarity with GitLab, ServiceNow, and Microsoft Office tools is a plus
- Solid grasp of process improvement, documentation, and collaboration across support and development teams
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