Specialist II, Managed Cloud Services

Provides engineering support to customers, customer support personnel and field support staff on systems and product issues. Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix. Contribute to the planning, designing and evaluation of new and existing computer network systems and services, including local area networks, wide area networks, intranets, and the Internet, providing analytical, technical, and administrative support. Implement network policies and procedures and ensure network integrity as maintenance and modification projects to existing applications are undertaken. Troubleshoot network issues. Install and upgrade network equipment and software. Create and maintain documentation relating to network configuration, network mapping, processes, and service records. Contribute to and document network technical support processes and procedures. Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications. Establish voice and network standards regarding new technologies and applications. Monitor and test network performance and provides network performance statistics and reports. Serve as a technical liaison between clients, customers, and vendors resolve issues as needed. Perform other duties that support the overall objective of the position. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. NextGen is the healthcare technology partner for diverse ambulatory practices with evolving business needs. We are uniquely equipped to make it easier when things get complex—combining performance at scale with operational flexibility. This empowers practices to become confident, capable and ready for whatever comes next.