Specialist I - Control Center (MY)

Execute customer operations and service support activities by coordinating and prioritizing an assigned queue of cases, requests, and transactions to ensure timely completion and accurate handoffs. Review customer, transaction, or operational data to identify discrepancies, correct issues within authority, and document actions taken. Communicate with internal teams and external contacts to obtain missing information, clarify requirements, and resolve routine to moderately complex issues. Maintain complete, audit-ready records in applicable systems to support traceability, compliance, and operational continuity. Use standard reports, checklists, and basic analysis to monitor work, reconcile differences, and identify common error patterns. Escalate atypical or higher-complexity issues with a clear problem statement, relevant evidence, actions already taken, and recommended next steps.