Specialist, Heli-Sales
On-siteAlberta, Canada
Alberta, CanadaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Respond to inbound leads from CMH and MWHS channels using a consultative approach to understand guest preferences and skill levels. Convert qualified leads into confirmed bookings by presenting both heli-skiing and heli-hiking offerings as a unified portfolio with tailored recommendations. Maintain deep product expertise across terrain types, lodge environments, and seasonal nuances to guide prospective guests through decision-making. Track sales activities and pipeline health in the CRM system while ensuring smooth handoffs to Guest Experience teams. Achieve monthly and seasonal goals for new guest acquisitions and revenue generation.
Required Qualifications
- Post-secondary education in a related field
- Minimum 2 years' experience in a professional sales or guest services setting working with a CRM
- 3+ years of experience in the luxury hospitality, ski or adventure travel industry
- integrity
- discretion
- critical thinking
- adaptability
- effective problem-solving skills
- positive, collaborative working style
- ability to build meaningful relationships with key internal and external stakeholders
- Strong organizational skills
- attention to detail
- strategic planning abilities
- ability to communicate clearly, effectively, and in a timely manner
- maintaining professionalism and confidentiality in all interactions
- Proficiency in Microsoft Office
- ability to quickly learn other relevant software platforms
- ability to prioritize tasks in a fast-paced environment with fluctuating seasonal workloads and changing priorities
- trustworthy
- goal-oriented
- respectful
- self-directed
- confidence to interact with all levels of the company, including those in remote locations within a hub-and-spoke model
- Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis
- Manual dexterity to operate a computer and other common office equipment on a constant basis
- required, at times, to work on evenings, weekends, and holidays based on the needs of the business
- occasional travel to CMH areas
- some travel to industry functions on an occasional basis
- flexibility and willingness to accept new responsibilities and potentially transfer others
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