Specialist, Global Law Department Operations
HybridEscazú, San José, Costa Rica
Job Summary
Build and test AI agents in Microsoft Copilot Studio to support legal workflows like contract intake, document Q&A, and invoice review. Design Power Automate workflows for routing, approvals, and data movement between systems and SharePoint. Connect legal data sources to ensure agents are grounded in accurate, permissioned information. Develop and refine prompts to improve accuracy and consistency across use cases. Conduct user testing with attorneys and compliance professionals to validate tools, then create playbooks and user guides for adoption. Maintain existing automations post-deployment, monitor performance, and assist with data reporting on tool usage and ROI. Partner with stakeholders to identify process inefficiencies and prototype solutions that bridge legal operations needs with practical AI applications.
Required Qualifications
- 2–4 years of experience in legal operations, business analysis, process improvement, or legal technology support
- Hands-on experience or demonstrated aptitude with Microsoft Power Platform (Power Automate, Power Apps, Power BI) and/or Copilot Studio
- Familiarity with SharePoint as a data source, document library, and collaboration platform
- Strong understanding of legal workflows like contract lifecycle, compliance processes, matter management, or similar
- Comfort with prompt engineering concepts and iterative testing of AI outputs
- Excellent written and verbal communication skills — able to document processes, write user guides, and explain technical concepts to non-technical legal audiences
- Detail-oriented with a bias toward action and continuous improvement
- Bachelor's degree in business, information technology, legal studies, or equivalent experience
Desired Qualifications
- Experience with legal technology platforms (CLM, eBilling, compliance tools) preferred
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