Specialist GIAC Insights
On-site · Toronto, Ontario, Canada or Montréal, Quebec, Canada
Toronto, Ontario, Canada or Montréal, Quebec, CanadaOn-siteFull TimeSenior LevelBachelors DegreeEnterprise
Type
Full Time
Level
Senior Level
Education
Bachelors Degree
Company size
Enterprise
Job Summary
Specialist GIAC Insights within TD Insurance's Data, Analysis & Insights team responsible for analyzing call center performance, linking customer interactions to transactions, building forecasting models for call volumes and Average Handling Time (AHT), delivering dashboards and executive-ready outputs using Power BI, Tableau, and SQL, and collaborating with operations to translate insights into actionable operational and strategic recommendations.
Required Qualifications
- University degree in Statistics, Mathematics, Business Intelligence, Finance, IT, Actuarial Science, or a related field
- 8+ years of relevant experience in analytics, data, or statistics
- Experience with SQL
- Experience with BI tools (Power BI, Tableau)
- Bilingualism (English and French)
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