Specialist Donor
On-siteKenosha, Wisconsin, United States
Job Summary
Perform donor screening, mini-physicals, and phlebotomy collection of whole blood and apheresis products. Treat donors with customer service excellence by responding to inquiries and escalating complaints appropriately while observing for reactions and providing necessary care. Conduct automation using Alyx and/or Trima equipment, recognizing reactions and recruiting donors for automated processes. Rebook donors for future appointments, maintain product integrity, and perform routine equipment maintenance. Work evening, weekend, and holiday hours while complying with all regulatory requirements and standard operating procedures.
Required Qualifications
- High School Diploma or GED
- Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials
- Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals
- Basic mathematical aptitude
- Strong attention to detail
- Ability to apply judgment to written or oral instructions
- Ability to organize work to provide productive workflow
- Ability to provide a consistently positive donor experience through professional, empathetic donor-centric service
- Ability/desire to contribute to and uphold a positive team culture through respectful communication, behaviors, and collaboration
- Flexibility to work independently, with a team, and adaptability to changing organizational and donor needs
- Strong communication skills, including the ability to respectfully provide and receive feedback to/from peers/donors/leadership
- Ability to work evening, weekend, and holiday hours
- Ability to learn/utilize all computer applications as required to perform duties
- Personal Computer (desktop, laptop, tablet)
- General office equipment (computer, printer, fax, copy machine)
- Microsoft Suite (Word, Excel, PowerPoint, Outlook)
- Screening equipment including: Lancet, Sphygmomanometer (BP cuff), Temperature probe, Hemoglobin analyzer
- Phlebotomy collection equipment that may include blood mixer, Trima, Alyx
Desired Qualifications
- Less than 1 year job-related experience
- 1-3 years relevant people facing experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.