Specialist - Customer Success
On-siteBengaluru, Karnataka, India
Job Summary
Proactively engage with customers using a segment-based engagement model to provide strategic and tactical guidance that increases product value. Document large customers' business flows and deep use-case understanding while showcasing product demos to solve specific business challenges. Align with key stakeholders to establish stronger relationship management programs and evaluate suite investments for efficiency gains. Promote latest product innovations and collaborate with cross-functional teams to address customer issues and derive data-driven insights for engagement programs. Own key metrics for product adoption and customer retention while implementing compliance and information security processes. Utilize the Natero customer management tool, supported by training, to track status and report on client progress.
Required Qualifications
- Proven track record of establishing themselves as a strategic trusted advisor to clients
- Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
- Very Strong written and verbal presentation/communication skills (ESSENTIAL)
- Self-starter who can own ongoing customer success of both large and small clients
- Ability to report and share client's status on a timely/pre-defined interval
- Bachelor's Degree in Computer Science + Business Education preferred
Desired Qualifications
- Have deep product knowledge of all product lines
- Ability to showcase product demo + work out solutions for business use cases using best product-fit
- Understanding of SaaS metrics
- Use customer management tool (Natero)
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