Specialist, Customer Service (VIP, Mandarin Speaker)
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Provide timely, attentive support to key clients while building and maintaining strong relationships through day-to-day service interactions. Coordinate with the Relationship Manager (RM) team to respond to inquiries, maintain accurate records, and ensure timely follow-up. Deliver responsive support via instant messaging and other channels to resolve issues efficiently and handle complaints with professionalism. Support the RM team with operational matters including information processing, research, and feedback consolidation, ensuring all tasks are documented and handed over at the end of each shift. Recognize sensitive, high-risk, or urgent situations and escalate them promptly in accordance with established internal procedures. Adhere to all applicable compliance, regulatory, and data privacy requirements to ensure sensitive information is handled securely.
Required Qualifications
- Bachelor's degree or above
- Fluent Mandarin
- At least 3 years of experience in client service, client relations, or customer support
- Willing to work on a rotating shift schedule, including morning, afternoon, and evening shifts
- Able to adapt to flexible rostering requirements
Desired Qualifications
- Experience in financial services or supporting high-value clients/key accounts
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