Specialist, Customer Service, TSMC
RemoteArizona, United States
Job Summary
Independently manage complex customer issues, analyze orders and non-routine requests, and interpret company policies to ensure accurate fulfillment and business objectives. Serve as the primary contact for assigned customers, resolving shipping and billing holds, assessing account receivable discrepancies, and authorizing SAP entries within defined authority. Develop replenishment recommendations, review purchase orders for compliance, and collaborate cross-functionally with Production, Logistics, Finance, and Quality teams to balance customer needs with operational constraints. Manage quality notifications, return material processes, and regulatory risk assessments for export and compliance scenarios. Identify root causes of recurring issues to recommend workflow improvements and process changes. Bachelor's degree required with minimum 2 years in customer service or operations; Mandarin speaking strongly preferred. Remote work in Arizona.
Required Qualifications
- Bachelor's degree in Business or related field, or equivalent professional experience
- Minimum of 2 years of professional experience in customer service, operations, or related business support roles
- Ability to exercise independent judgment and discretion
- Strong analytical and problem-solving capabilities
- Proficiency in Microsoft Office
- Must be based in Arizona but will work remotely
Desired Qualifications
- SAP experience preferred
- Experience in manufacturing or ISO-regulated environments preferred
- The ability to speak and understand Mandarin is strongly preferred for this role
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