Specialist, Customer Service

Independently analyze customer orders and non-routine requests to interpret intent and translate approved business requirements into SAP and Entegris processes. Serve as the primary point of contact for assigned customers, managing shipping and billing holds, account discrepancies, and service risks within assigned authority. Review purchase orders for compliance alignment, authorize SAP entries, and develop replenishment recommendations to balance inventory risk and business objectives. Partner with Production, Logistics, Quality, Finance, and Compliance teams to address critical requirements and recommend process improvements. Resolve accounts receivable issues by interpreting policy and coordinate with Finance to ensure accurate fulfillment and operational goals.