Specialist, Customer CARE
RemoteMontego Bay, Saint James Parish, Jamaica
Montego Bay, Saint James Parish, JamaicaRemoteFull Time
Full Time
Job Summary
Answer product and service queries via phone, email, chat, and studio channels while independently uncovering customer needs and guiding them to suitable design and marketing solutions. Process cases using available resources to provide accurate diagnoses and appropriate responses based on defined procedures, escalating complex issues as needed. Educate customers on product usage to support their business growth and continuously provide feedback to identify challenges and reduce support effort. Work any shift within our 24-hour, seven-day operating schedule.
Required Qualifications
- Excellent oral and written communication skills
- Minimum of a secondary level education with certification in English (e.g. CXC grade 1 or 2 or equivalent), Mathematics or Principles of Accounts (grade 1, 2, 3 or equivalent) and any three other subjects
- Good digital literacy, allowing you to connect with our customers on all channels to support them, e.g. phone, email or chat
- Must be available to work any shift that falls within our operating hours, which spans 24 hours, 7 days per week
Desired Qualifications
- You have a strong interest in eCommerce and marketing and a passion for print and design
- A friendly and empathetic manner in conveying a genuine understanding of a customer's concern and ensuring them that they are being heard
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