Specialist, Content Operations
RemoteMalaysia
Job Summary
Manage product, offer, and campaign configurations in Strapi, ensuring content is correctly structured, mapped to frontend components, and that CTA behavior and product attributes are validated. Conduct regular audits to identify outdated or misconfigured content while supporting CMS migrations, enhancements, and content model updates. Set up and maintain reward forms and offers in Rewards Gateway, configuring logic and eligibility criteria to ensure alignment between CMS product configuration and reward display. Work closely with Product, Engineering, Campaigns, SEO, and Commercial teams to validate content requirements, coordinate provider requests, and assist with click tracking and attribution setup. Fluent in Traditional Chinese and English with hands-on CMS experience.
Required Qualifications
- 2 to 3 years of writing experience
- Fluency in Traditional Chinese (reading, writing, and speaking), able to create and manage content in Traditional Chinese for the MH market
- Strong command of the English language for cross-functional collaboration, with strong writing skills that emphasise efficiency and accuracy
- Meticulous and detail-oriented
- Hands-on experience with content management systems such as WordPress, HubSpot, ContentStack, or Strapi
- Excellent verbal communication and interpersonal skills
- Willing to learn and adapt in a fast-paced environment
- Able to prioritise and complete assigned tasks
Desired Qualifications
- Strapi experience
- familiarity with Google Optimize
- A keen interest in personal finance, ideally with familiarity with the MH market's financial products
- Knowledge in UI/UX writing
- Experience supporting content QA or CMS migrations
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