Specialist, Client Service II
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Resolve moderately complex day-to-day issues for external clients and direct them to appropriate resources at BNY. Support clients in addressing operational and technical issues, ensuring requests are executed accurately and on time. Apply intermediate problem-solving skills to analyze information and resolve non-routine issues while using strong communication to deliver high-quality service across multiple lines of business and geographies. Monitor inquiries, escalate complex issues, and contribute to business development by understanding client needs. Participate in internal initiatives to improve the client experience, recommend process improvements, and provide guidance to less experienced team members. Manage multiple moderately complex client accounts and provide people leadership in certain geographies.
Required Qualifications
- Bachelor's degree or the equivalent combination of education and experience
Desired Qualifications
- 3-5 years of total work experience
- Experience in an operational area and/or client services
- Strong understanding of client service processes, issue resolution, and operational support
- Ability to communicate clearly, collaborate across teams, and manage multiple client requests effectively
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