Specialist, Client Processing II
HybridPittsburgh, Pennsylvania, United States
Job Summary
Own end-to-end trade processing until settlement, including task allocation, controls, quality, and risk management. Act as the primary point of contact for process queries, client escalations, and senior stakeholder communication to build trusted relationships and ensure accurate service delivery. Lead team management through workload planning, performance reviews, coaching, and training while driving continuous improvement and root cause analysis for identified errors. Ensure full compliance with BNY policies and regulatory requirements, then coordinate business and change initiatives impacting daily operations. Embed digital solutions to advance the Digital and AI agenda, increase STP, and reduce operational risk.
Required Qualifications
- Bachelor's degree in Business, Finance, or related field
- 3+ years of experience in corporate trust or related field within financial services
- Good experience of Trade processing, reconciliation, client service and people management
- Experience in holding teams responsible to department KRI's and undertaking annual performance reviews with teams
Desired Qualifications
- Advanced degree or professional certifications in finance or business administration
- Demonstrable interest in continuous learning and delivery of process improvements, including the use of digital tools and AI
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