Specialist, Client Optimization
$48,006,400–$73,008,000 year
HybridStamford, Connecticut, United States
Job Summary
Support clients in the small business segment via phone, chat, and email to resolve account issues and educate them on maximizing Indeed's product suite for hiring goals. Collaborate with internal teams including Product, Operations, Search Quality, and Aggregation to troubleshoot problems and propose solutions. Adopt a consultative approach to assess client pain points and suggest solution strategies while maintaining a team-centric environment focused on continuous learning. Prioritize responsibilities to handle high inbound volume and achieve client-centric KPIs such as CSAT and Conversion. Work in a hybrid schedule with Tuesdays and Wednesdays in-office in Stamford, CT, supporting Indeed's mission to help people get jobs.
Required Qualifications
- Minimum of 2 years of related experience
- Proven experience in online advertising, search engine marketing (SEM), pay-per-click (PPC) advertising, recruitment advertising, or staffing agencies
Desired Qualifications
- Consultative approach to assess the client's pain points and suggest a solution approach
- Go-to person for Indeed products across our ever-growing suite of products
- Tech savviness
- Curiosity and passion
- Ability to get up to speed and have an impact from day one
- Passion for helping customers find a resolution to their problems
- Ability to work well under pressure
- Ability to multitask
- Ability to prioritize responsibilities
- Flexibility to work in a changing environment
- Ability to seek feedback and incorporate it into work style
- Motivation to handle a high volume of inbound volume each day
- Ability to influence positive client outcomes
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.