Specialist, Cash Management Client Services, Global Transaction Banking - Toronto
On-siteToronto, Ontario, Canada
Job Summary
Complete loan and overdraft set-up and maintenance, execute instructions per credit authorizations, and monitor daily processing limit exceptions using PEGA case management. Review complex credit presentations and security documentation to resolve inconsistencies with Corporate Banking teams. Take ownership of client inquiries and complaints, ensuring accurate resolution while adhering to established Service Level Agreements and escalation protocols. Maintain current knowledge of Global Transaction Banking procedures and participate in continuous improvement initiatives. Operate within a standard office environment with operational hours between 11:30am and 8:00pm, rotating shifts to accommodate Western and Eastern Canada clients.
Required Qualifications
- Post-Secondary Education
- minimum of 2 years of relevant working experience in Financial Services or related industry
- Proven customer service and communication skills
- ability to prioritize
- Strong Communication (written & verbal) and Organizational Skills
- Knowledge of Microsoft Office (Excel, Word, and Outlook)
- different shifts to accommodate hours of operation for Western & Eastern Canada may be required
- Operational Hours are between 11:30am to 8:00 pm
Desired Qualifications
- Experience in Global Wholesale Operations
- Global Transaction Banking
- Global Banking and Markets
- Commercial & Business Banking Operations
- Retail Banking
- Business Banking
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