Specialist, Account Management
HybridShanghai, Shanghai, China
Shanghai, Shanghai, ChinaHybridFull TimeLarge
Full TimeLarge
Job Summary
Craft merchant-specific account development plans and build high-touch, consultative relationships with key merchants through regular, open communications. Deliver expertise and guidance as merchants craft comprehensive global payments strategies, while tracking project deliverables and updating activities within Salesforce. Leverage deep product knowledge to collaborate with Sales, Legal, and Integration teams across the company to ensure an outstanding merchant experience. Act as the primary business advisor and brand ambassador for pre, during, and post integration processes.
Required Qualifications
- 4+ years' experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry
- A strategic problem solver
- Excellent project management skills
- Good knowledge of today's major e commerce and payments technologies, players and major future trends
- Customer driven
- Ability to establish robust relationship with assigned customer base
- Multifaceted approach adapting to changing requirements
- Ability to balance multiple opportunities concurrently
- Independent
- High-achieving
- Self-motivation
- Personal drive
- Business savvy knowledge
- Required gravitas
- Ability to effectively communicate
- Ability to influence at all levels
- Ability to achieve mutually beneficial scenarios
- Ability to promote value proposition
- Ability to use business savvy knowledge
- Ability to deliver expertise
- Ability to deliver education
- Ability to deliver mentorship
- Ability to act as voice of product
- Ability to act as ambassador of brand
- Ability to nurture and maintain long-term relationships with Key accounts
- Ability to nurture and maintain long-term relationships with merchants
- Ability to nurture and maintain long-term relationships with partners
- Ability to craft merchant specific account development plans
- Ability to build high touch, consultative and positive relationships with merchants
- Ability to deliver guidance to merchants
- Ability to track merchant project deliverables
- Ability to ensure merchant activities are updated within SalesForce
- Ability to understand intricacies of products, services and partner networks
- Ability to leverage products, services and partner networks
- Ability to meet merchants' needs
- Ability to collaborate with Sales teams
- Ability to collaborate with Legal teams
- Ability to collaborate with Integration teams
- Ability to collaborate with Support teams
- Ability to ensure outstanding merchant experience
- Ability to work across the company
- Ability to stand out in an ambitious environment
- Ability to excel through self-motivation
- Ability to excel through personal drive
- Ability to contribute to shaping future of a start-up company
- Ability to make a difference
- Ability to move fast
- Ability to think globally
- Ability to build great teams
- Ability to hire exceptional people
- Ability to make an impact
- Ability to be an Account Manager
- Ability to be an Account Management specialist
- Ability to be a Relationship Management specialist
- Ability to be a Customer Success specialist
- Ability to work in the FinTech industry
- Ability to work in the Payments industry
- Ability to work in B2B
- Ability to work with merchants
- Ability to work with partners
- Ability to work with pre integration process
- Ability to work with during integration process
- Ability to work with post integration process
- Ability to work with global payments strategy
- Ability to work with SalesForce
- Ability to work with e commerce technologies
- Ability to work with payments technologies
- Ability to work with major future trends
- Ability to work with assigned customer base
- Ability to work with changing requirements
- Ability to work with multiple opportunities
- Ability to work with various teams
- Ability to work with Sales teams
- Ability to work with Legal teams
- Ability to work with Integration teams
- Ability to work with Support teams
- Ability to work with merchants
- Ability to work with partners
- Ability to work with Key accounts
- Ability to work with global expansion
- Ability to work with fintech
- Ability to work with digital experiences
- Ability to work with payments
- Ability to work with transactions
- Ability to work with shoppers
- Ability to work with businesses
- Ability to work with online
- Ability to work with holiday
- Ability to work with food
- Ability to work with subscription
- Ability to work with checkout
- Ability to work with eBay
- Ability to work with Spotify
- Ability to work with Klarna
- Ability to work with Uber
- Ability to work with Sony
- Ability to work with six continents
- Ability to work with London
- Ability to work with HQ
- Ability to work with offices
- Ability to work with career-defining work
- Ability to work with conviction
- Ability to work with curiosity
- Ability to work with desire
- Ability to work with impact
- Ability to work with fast-paced
- Ability to work with start-up
- Ability to work with thriving
- Ability to work with ambitious
- Ability to work with turning point
- Ability to work with global expansion
- Ability to work with most successful
- Ability to work with FinTech companies
- Ability to work with digital experiences
- Ability to work with scale
- Ability to work with effortless
- Ability to work with global
- Ability to work with one billion
- Ability to work with transactions
- Ability to work with yearly
- Ability to work with more than
- Ability to work with shoppers
- Ability to work with booking
- Ability to work with holiday
- Ability to work with order
- Ability to work with food
- Ability to work with renew
- Ability to work with subscription
- Ability to work with check out
- Ability to work with online
- Ability to work with tech
- Ability to work with payments
- Ability to work with behind the scenes
- Ability to work with platform
- Ability to work with most ambitious
- Ability to work with businesses
- Ability to work with deliver
- Ability to work with digital experiences
- Ability to work with scale
- Ability to work with future
- Ability to work with fintech
- Ability to work with just getting started
- Ability to work with enthusiastic
- Ability to work with inventive
- Ability to work with Account Manager
- Ability to work with nurture
- Ability to work with maintain
- Ability to work with long-term
- Ability to work with relationships
- Ability to work with Key accounts
- Ability to work with merchants
- Ability to work with partners
- Ability to work with excellent opportunity
- Ability to work with join
- Ability to work with one of
- Ability to work with most successful
- Ability to work with FinTech companies
- Ability to work with turning point
- Ability to work with global expansion
- Ability to work with business advisor
- Ability to work with main point of contact
- Ability to work with merchant's pre
- Ability to work with during
- Ability to work with post integration process
- Ability to work with voice of product
- Ability to work with ambassador of brand
- Ability to work with delivering expertise
- Ability to work with education
- Ability to work with mentorship
- Ability to work with merchants
- Ability to work with craft
- Ability to work with comprehensive
- Ability to work with global payments strategy
- Ability to work with key for success
- Ability to work with ability to use
- Ability to work with business savvy knowledge
- Ability to work with required gravitas
- Ability to work with effectively communicate
- Ability to work with influence at all levels
- Ability to work with achieve mutually beneficial scenarios
- Ability to work with promote value proposition
- Ability to work with ideal candidate
- Ability to work with independent
- Ability to work with high-achieving individual
- Ability to work with stand out
- Ability to work with ambitious environment
- Ability to work with excel through self-motivation
- Ability to work with personal drive
- Ability to work with eager to join
- Ability to work with thriving
- Ability to work with fast-paced
- Ability to work with start-up company
- Ability to work with contribute to shaping its future
- Ability to work with make a difference
- Ability to work with role for you
- Ability to work with make a difference
- Ability to work with Crafting merchant specific account development plans
- Ability to work with Building high touch, consultative and positive relationships with our merchants through regular and open communications
- Ability to work with Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy
- Ability to work with Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce
- Ability to work with Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants' needs
- Ability to work with Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience
- Ability to work with 4+ years' experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry
- Ability to work with A strategic problem solver with excellent project management skills
- Ability to work with Good knowledge of today's major e commerce and payments technologies, players and major future trends
- Ability to work with Customer driven and able to establish robust relationship with assigned customer base
- Ability to work with Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently
- Ability to work with Bring all of you to work
- Ability to work with We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one
- Ability to work with Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver
- Ability to work with It's a place where ambition gets met with opportunity, and where your growth is in your hands
- Ability to work with We work as one team, and we back each other to succeed
- Ability to work with So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here
- Ability to work with It's important we set you up for success and make our process as accessible as possible
- Ability to work with So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable
- Ability to work with Life at Checkout.com
- Ability to work with We understand that work is just one part of your life
- Ability to work with Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection
- Ability to work with Curious about what it's like to be part of our team
- Ability to work with Visit our Careers Page
- Ability to work with to learn more about our culture, open roles, and what drives us
- Ability to work with For a closer look at daily life at Checkout.com
- Ability to work with follow us on LinkedIn
- Ability to work with and Instagram
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