Specialist 2, Infrastructure Operations Analyst
On-sitePune, Maharashtra, India
Job Summary
Review assigned transmission requests, assess customer and business requirements, and work with stakeholders to implement standardized, secure file transfer solutions using approved products like BizManager or Sterling File Gateway. Address complex technical queries, provide guidance on secure protocols such as SFTP and AS2, and troubleshoot workload-related issues across z/OS, Unix, Linux, and Windows platforms. Manage ServiceNow workflows for request tracking, identify automation opportunities, and support operational governance for enterprise managed file transfer environments. Located in Pune, this role requires deep expertise in file transfer technologies and strong analytical skills to deliver reliable transmission solutions.
Required Qualifications
- Subject matter expertise in one or more enterprise file transfer products such as: BizManager (OpenText), Sterling File Gateway (IBM), Connect: Direct (IBM), Connect: Enterprise (IBM), Sterling Control Center (IBM)
- Strong support knowledge of secure file transfer protocols, including: SFTP, HTTPS, AS2
- Good understanding of encryption and security mechanisms, including PGP encryption, Authentication and key management concepts
- Experience in centralized monitoring, automation, and service level alerting
- Strong troubleshooting and problem investigation skills for file transfer and workload-related issues
- Working knowledge of operating systems and platforms, including z/OS, Unix, Linux, Windows, Mainframe
- Experience working with ServiceNow for request management, tracking, and support workflows
- Ability to communicate effectively with both technical and non-technical stakeholders
- Strong analytical skills and ability to manage multiple requests in a fast-paced environment
- Experience in enterprise managed file transfer environments
- Exposure to production support and operational governance processes
- Understanding of workload provisioning and batch scheduling concepts
- Ability to identify opportunities for process improvement and automation
- Must be located in Pune
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