Special Projects Team Lead
$65,000–$85,000 year
Remote
Job Summary
Manage a team of 5-10 Special Projects Assistants by assigning manual intake tickets, balancing simultaneous project needs, and holding direct reports accountable to established metrics and deadlines. Monitor progress and quality of active projects to ensure completion within timelines while providing on-the-spot feedback, coaching, and structured performance reviews. Build and maintain Excel trackers, dashboards, and reporting tools to analyze case data, identify trends, and recommend training initiatives to improve team performance. Collaborate with department management to identify employee experience improvements and partner with Learning and Development to address knowledge gaps. Prepare performance metrics and data reports for management and assist with training material development for new and existing hires.
Required Qualifications
- 1-3 years of supervisory or people management experience
- direct experience managing teams of 5 or more
- Demonstrated track record of leading teams in a fast-paced, deadline-driven, or high-volume operational environment
- Experience with hiring, onboarding, and performance management processes
- College Degree
- Proven ability to manage, motivate, and hold accountable a team of 5 or more employees
- Ability to maintain a high level of accountability in a fast-paced, high-volume environment
- Excellent verbal, written, and interpersonal communication skills
- Strong analytical, problem-solving, and decision-making skills
- Ability to multi-task, prioritize competing deadlines, and to work independently or as part of a team
- Ability to learn and retain protocols for a diverse range of case types and project types
- Advanced proficiency in Microsoft Excel
- Intermediate proficiency in the remainder of the Microsoft Office suite (Word, Outlook, PowerPoint)
- Demonstrated experience delivering performance feedback, coaching underperformers, and developing junior staff
- Must be willing to work regular Central Standard Time business hours
Desired Qualifications
- legal, litigation support, or professional services experience
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