Special Project's Operation Manager
$115,419–$125,590 year
HybridSan Francisco, California, United States
Job Summary
Oversee and manage special projects within property operations, including waitlist management, ONE system administration, CIR management, and driving operational improvements for properties with financial deficits. Lead planning and execution of department-wide initiatives such as ERAP projects, external partner visits, staff events, and training. Monitor active legal cases, track stipulated agreements, and manage resident payment plans to ensure compliance and support arrears reduction. Coordinate abatement tracking, relocation processes, and inspection readiness for IMA and NSPIRE audits. Provide operational coverage during supervisor absences, manage emergency communication alerts, and produce monthly summaries for leadership review. Hybrid schedule with 3-4 days in office; wage range $55.49–$60.38/hour.
Required Qualifications
- Minimum of 3 years of experience in property management or related field
- Proven experience in project management, with the ability to manage multiple projects simultaneously
- and/or three or more years of related experience and/or training or equivalent combination of education and experience
- Demonstrated knowledge of Microsoft Office programs such as Word, Excel and Outlook are essential
- Minimum of 1 year of progressive operations and management experience
- Minimum of 1 year of supervisory experience
- 2+ years of supervisory experience preferred
- Knowledge of residential property management, building systems and housing quality standards
- Demonstrated knowledge and understanding of budget and facilities management
- Experience in conflict resolution, crisis intervention, and resident relations
- Strong organizational skills
- Computer literate with experience in Microsoft Office (Word, Excel, Outlook, Access)
- TCAC experience is required
- Ability to lift 15-20 pounds
- Visual acuity is necessary to review documents
- Hearing acuity sufficient to use telephone and communicate with tenants, and staff
- Ability to perform sedentary to light physical work involves sitting most of the time
- Ability to work in an office environment
- Ability to travel to various work sites as needed
- Ability to comprehend and correctly use informational documents
- Ability to communicate effectively with residents, coworkers and staff at all levels, residents, government officials, both verbally and in writing
- Ability to keep abreast of changes in policy, regulations, methods, operations, etc as they apply to compliance and occupancy procedures and activities
Desired Qualifications
- Knowledge of HUD regulations and URA compliance is a plus
- Minimum of 1 year of supervisory experience; 2+ years of supervisory experience preferred
- Certified HUD or Tax Credit Specialist, Low Income Tax Income (LIHTIC) designations and/or equivalents are a plus
- Experience with Section 8 Housing Assistance Program practices and principles (if applying to a HUD building)
- Training and experience in multiple regulatory programs: HUD and Tax Credit programs
- Prior experience working in affordable housing, nonprofit residential property management
- Experience with the use of Yardi, Boston Post, OneSite property management software or comparable property management software
- Two years of experience working in an affordable housing management company
- Experience with Everbridge or similar emergency system platform
- Experience with Safety Culture
- Knowledge and experience with TRACS software (if applying to a HUD building)
- Certification or knowledge of high-rise fire safety guidelines
- Real Estate Broker License
- Familiarity/Experience in the Tenderloin Neighborhood
- Knowledge of homelessness and substance abuse issues
- Knowledge of residential property management, building systems, and housing quality standards
- Bi-lingual or fluent in Spanish-English, Chinese-English, Vietnamese-English, Tagalog-English or Russian-English
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