Special Order Account Representative - Staples Promotional Products
RemoteUnited States
United StatesRemoteFull TimeRetail ServicesLarge
Full TimeLargeRetail Services
Job Summary
Support customers and sales representatives by providing product ideas, quotes, and executing purchase orders for promotional and proprietary products outside standard programs. Research solutions, source products, and negotiate costs to meet unique customer needs. Collaborate with internal teams and suppliers to ensure seamless fulfillment and billing, while resolving client and supplier issues as they arise. Participate in continuous improvement efforts for processes and service delivery. Represent Staples at customer and corporate trade shows, with occasional travel to support business growth.
Required Qualifications
- 2+ years of related work experience
- High school diploma or equivalent
- Excellent customer service skills
- Ability to build and maintain relationships with clients
- Excellent communication skills
- Organizational skills with the ability to multitask
- Solid demonstrated use of Microsoft programs (Excel, Outlook, Word, and PowerPoint)
- Advanced 'strategic business sense' skills and math aptitude
- Solid knowledge of company systems and processes
Desired Qualifications
- Bachelor's degree in a related field
- Industry experience with ESP or SAGE
- Promotional products merchandising or purchasing skills
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