Spec, Home Navigator
$48,000–$60,000 year
On-siteDeerfield, Illinois, United States
Job Summary
Manage a caseload of 30 to 40 new Renal customers per week, serving as the primary point of contact for order fulfillment, patient onboarding, and service resolution. Own complex inquiries from intake through closure, assessing needs independently to drive resolution without unnecessary transfers. Process orders using established procedures, review Salesforce cases, and coordinate with internal partners like Tech Support and Distribution to resolve service failures. Educate customers on delivery processes, document process gaps, and contribute insights to improve workflows while meeting department KPIs. Work remotely during Customer Care hours of 7:00 AM to 6:00 PM CST.
Required Qualifications
- High school diploma
- Minimum of 2+ years of Supply Chain or Customer Care experience
- Licensed and Certified Pharmacy Technician (CPhT)
- Strong interpersonal, verbal, and written communication skills
- Active-listening skills
- Critical thinking skills
- Ability to interact effectively with all levels of professionals (RNs, patients, other medical professionals)
- Strong organizational and multi-tasking skills
- Proficiency with JDE, salesforce.com and Microsoft Office
- Demonstrated ability to own complex issues and collaborate across functions
- Ability to work remotely using a high speed wired internet connection
- Flexibility to cover a shift during Customer Care hours of operation 7:00 AM to 6:00 CST
Desired Qualifications
- Associate or Bachelor's degree
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.