Spanish Travel Advisor (Spotnana Platform Experience)
On-siteSan Fernando, Central Luzon, Philippines
Job Summary
Assist travelers with planning, booking, and managing business and leisure travel arrangements using the Spotnana platform. Search, book, and service air, hotel, car, and rail travel while making itinerary changes, cancellations, exchanges, and rebookings as required. Review traveler profiles and preferences to identify suitable options based on requirements and available inventory. Respond to customer inquiries regarding itineraries, fares, and disruptions, resolving concerns efficiently and escalating complex issues when appropriate. Maintain accurate reservation information within the system while adhering to established travel policies and service standards in a high-volume contact center environment. Fluency in Spanish and English is required; onsite work in San Fernando, PH.
Required Qualifications
- At least 2 years of experience in the travel industry
- Proven hands-on experience using the Spotnana travel platform
- Fluency in Spanish and English, both written and spoken
- Strong knowledge of travel reservations and booking processes
- Experience handling itinerary changes, cancellations, exchanges and rebookings
- Knowledge of air travel, hotels, car rentals and/or rail travel
- Experience working with travel technology, online booking platforms or travel reservation systems
- Strong customer service and communication skills
- Excellent attention to detail and accuracy when managing bookings and traveler information
- Strong problem-solving and decision-making skills
- Ability to work effectively in a high-volume BPO/contact center environment
- Ability to manage multiple requests while maintaining a high standard of service
- Comfortable working onsite in a structured and customer-focused environment
Desired Qualifications
- Experience supporting business or corporate travel is advantageous
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.