Spanish Travel Advisor (Spotnana Platform Experience)
On-siteWichita, Kansas, United States
Job Summary
Assist travelers with planning, booking, and managing business and leisure travel arrangements using the Spotnana platform. Search, book, and service air, hotel, car, and rail travel while handling itinerary changes, cancellations, exchanges, and rebookings. Manage new and existing reservations accurately by reviewing traveler profiles, preferences, and applicable policies to identify suitable options. Respond to customer inquiries regarding schedule changes, travel disruptions, and fare information, providing appropriate solutions in both Spanish and English. Maintain accurate traveler and reservation data within the system while resolving concerns and escalating complex issues as needed. Work in a fast-paced, high-volume BPO environment to meet established quality and productivity standards.
Required Qualifications
- At least 2 years of experience in the travel industry
- Proven hands-on experience using the Spotnana travel platform
- Fluency in Spanish and English, both written and spoken
- Strong knowledge of travel reservations and booking processes
- Experience handling itinerary changes, cancellations, exchanges and rebookings
- Knowledge of air travel, hotels, car rentals and/or rail travel
- Experience working with travel technology, online booking platforms or travel reservation systems
- Strong customer service and communication skills
- Excellent attention to detail and accuracy when managing bookings and traveler information
- Strong problem-solving and decision-making skills
- Ability to work effectively in a high-volume BPO/contact center environment
- Ability to manage multiple requests while maintaining a high standard of service
- Comfortable working onsite in a structured and customer-focused environment
Desired Qualifications
- Experience supporting business or corporate travel is advantageous
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.