Spanish Tolling Call Center Representative (Entry-Level)
$29,120,000–$35,880,000 year
On-siteTampa, Florida, United States
Job Summary
Handle inbound and outbound calls in a courteous and timely manner, actively listening to customer concerns and providing accurate, effective solutions. Research internal systems to locate missing information, process payments, and manage account-related tasks using company tools. Document customer interactions and claims with precision while following scripts, policies, and procedures to ensure consistency and compliance. Use training and knowledge bases to confidently answer customer questions, escalate unresolved issues to the appropriate team or supervisor, and ensure first-call resolution through effective troubleshooting and communication. Maintain confidentiality and protect customer data while meeting attendance and scheduling expectations.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong written and verbal communication skills
- Typing speed of 20+ WPM with accuracy
- Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Familiarity with Windows operating systems and ability to learn new tools
- Reliable and punctual with a strong work ethic
- Ability to troubleshoot, resolve conflicts, and follow up on customer issues
- Customer-first mindset: empathetic, patient, and responsive
- Ability to multitask, self-manage, and adapt to change
- Team-oriented with excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles
- Experience in state or federal work environments
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
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