Spanish Speaking Technical Support Specialist - Tech Department in Athens Greece
RemoteSpain or Greece
Job Summary
Provide first-class technical assistance to customers via phone, email, and live chat. Diagnose and troubleshoot hardware, software, and connectivity issues, assisting users with product setup, configuration, and problem resolution. Accurately document customer interactions using internal support systems while escalating complex technical issues to appropriate teams. Deliver high levels of customer satisfaction while meeting quality and productivity targets. Stay up to date with product updates, technical documentation, and best practices. Collaborate with internal teams to ensure timely issue resolution. This role requires native or fluent Spanish (C2 level) and good English (B2 level), with a fully paid relocation package and competitive monthly salary. Join a dynamic international team in Athens, Greece, offering over 300 days of sunshine and a relaxed Mediterranean lifestyle.
Required Qualifications
- Native or fluent Spanish (C2 level)
- Good English communication skills (B2 level or above)
- Strong troubleshooting and analytical skills
- Excellent communication and customer service abilities
- Comfortable working with Windows, macOS, mobile devices, and common software applications
- Previous experience in technical support, IT helpdesk, or customer support
Desired Qualifications
- A proactive attitude
- Willingness to learn
- The ability to work in a fast-paced environment
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